What is your turn around time?
Our standard turn around time is 7 to 10 working days (Monday thru Friday, excluding major holidays) from the time we receive your deposit and order your garments. This is a general estimate on how long it takes to get an order completed and ready for pickup and is not guaranteed unless we have made specific arrangements for a certain pickup date for your order or event. We will always meet specific pickup dates for a customer's needs.
Embroidery orders are approximately 14 working days from the time we receive your deposit and order your garments.
Additional finishing options will make your order fall outside of our standard 7 to 10 working days.
We can accommodate shorter turn around times (5 to 7 days), but we will need to discuss these with you to make sure we can get it on the schedule.
Do you do Rush orders?
Yes, we can accommodate Rush Orders. There is a 30% upcharge to expedite an order.
Do you offer shipping?
Yes, we will ship to any location in the lower 48 states via USPS or UPS. We can also ship to International locations on a case by case basis.
Can I get different styles of shirts and different colors for my imprint?
Yes, we can split your order between different styles and options as long as the artwork remains the same (artwork size, artwork colors, placement). Any ink changes are charged at $15 per ink change, per location. If you change the ink on the front and the back of your shirt, it would be $15 for both locations for a total of $30.
Orders with an excessive number of styles and shirt colors (6 or more) are charged an surcharge of .50 per item for additional processing. Orders with several different styles and colors require additional labor across all areas of production (ticketing, processing, ordering, receiving, production/printing, finishing and quality control, and final count out).
What type of artwork files do you need?
A PDF or other vector based artwork (AI., EPS., etc) is ideal if you are working with line art, company logos, corporate identities, etc. We can also work from JPEG, PNG, TIF or any other flat "photo type" artwork, but these files will require additional labor to rework the file to a print ready format.
I don't have any artwork, can you create artwork for me?
Yes, we can take any concept or idea and create you a custom piece of artwork. We have a large online catalog of completely customizable templates, or we can take an image from Google Images (or a like search engine) and adjust it for your needs.
What if I need a custom "hand drawn" piece of art?
Custom, hand drawn pieces of artwork are billed at a base rate of $75. Additional changes or alterations outside of "reasonable requests" will be charged at an hourly rate of $50.
How many revisions do I get?
We will continue to work on your artwork until we have it to your specifications, within reason. Multiple revisions due to lack of information from the customer or a complete change of artwork will result in a $50 artwork fee, charged on a case by case basis.
Do you require a deposit?
We require a 50% deposit on all orders unless you have an established account setup with us, or if you are paying on an approved Purchase Order. Purchase Orders are required before we order any blank goods.
What if I need to change my sizes, shirt style, or color?
If we have ordered your blank goods, a restocking fee of 30% as well as shipping is charged if we have to return blank goods to our distributors.
We can addon to your order 1 time, up to 4 days prior to your due date. Additional addon's past the first one are charged a $15 fee per addon for processing. Each add on takes at least 1 hour to process internally (processing, ordering, receiving, changes to tickets, and quality control checks for proper size count)
What is your process for making sure my order is correct?
Orders In - We put all orders into our ticketing system and email you a copy of the quote for final approval. Once the customer approves the quote and pays the deposit (if required) we will order the products you approved. We only order products approved by the customer. The customer is in control of the final approval on all quotes. If there are any questions on your quote about styles, colors, pricing, artwork placement, etc, we encourage you to contact us so we can go over details prior to quote approval.
All artwork must be approved by the customer before production begins. We WILL NOT produce and products that do not have artwork approval. Delays in artwork approval can cause your order to be delayed in production. Please be sure to check your email/text messages for artwork approvals and respond as quickly as possible.
We count all orders 3 times before they leave the store. Once when they are checked in, once when they are printed and go through quality control, and once when they are picked up. Customers may opt-out of having their order counted out upon pickup, but they assume all responsibility for the quantities of shirts received.
I need to place a reorder, how is that priced?
Reorders are priced based on the number of shirts you are getting on this order, not the total across all orders. We will typically price your reorder at one price break better than your quantity needed (if you got 144 shirts on the first order, and now you need 30 more, we cannot price them at the 144 piece price, but we will price them at the 48 piece price instead of the 30 piece price)
Do you offer toddler tees?
Yes, we offer Toddler Tees. They artwork has to be resized for toddler tees. The minimum order on Toddler Tees is 12 items, and they are priced on a per order basis depending on the complexity of the artwork.